Donation Refund Policy

  1. Refunds of donations cannot be processed for a change of mind.
  2. A refund request from a donor must be sent to within 7 days of the donation.
  3. A refund request must be in writing (email) include sufficient details of the transaction to identify the donation amount and the donor and date as a minimum. Others details can be presented – e.g. email receipt.
  4. Refunds will be considered in the event of user error or an error made by ourselves. Other reasons may be considered at the discretion of the Treasurer and/ or the relevant committee or subcommittee of Cycling Without Age Australia.
  5. A refund may be accepted at the discretion of the Management Committee or relevant subcommittee of Cycling Without Age Australia.
  6. A refund consideration may take up to 60 days to consider and process.
  7. Should a refund be granted, the associated tax receipt should be destroyed. It would be unlawful to tender the tax receipt to the Australian Taxation Office following a refund.